All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.
To return an item please contact our customer care email email@example.com with your order details and reason for return.
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.
Yes, of course. Just fill out the desired shipping address you want your order shipped to at checkout.
For missing or wrongly shipped items, please contact us at firstname.lastname@example.org. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
1. Finish adding your items to your shopping cart.
2. Click on the shopping cart icon on the top right corner of your screen.
3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the blue "CHECK OUT" button at the bottom of the page.
4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.
If you wish to continue through PayPal, please click on the PayPal button.
If you wish to continue through Apple Pay, please click on the Apple Pay button.
If you wish to continue through Google Pay, please click on the Google Pay button.
5. You will be transferred to our Customer Information page and will be prompted to enter your:
6. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.
7. From here you will be prompted to enter in your payment details for your order.
8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.
9. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.
2. If you just made your order within 5 days ago from now then it just means your tracking number is still updating in the system and needs time to fetch. Please be patient, this is perfectly normal - your order is 100% on the way.
3. If your order was shipped out 7 or more days ago and the tracking sites do not show any updates on your tracking number then please contact at email@example.com and we will figure out the issue immediately!
Cancellation of order is allowed on or before 11:59pm (EST) on the same day. After that time, cancellation will no longer be entertained. You may contact us via firstname.lastname@example.org to request for cancellation.
You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm.
Once you double check if the address given is wrong kindly notify us via email at email@example.com or by our contact page. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Here at Eletrico we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other.
Please be sure to check the status of each delivery for more information!
We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as PayPal, Apple Pay, Google Pay, and Amazon Pay.
Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.
We use a currency converter to help our customers with estimating how much each item costs in their local currency. These prices are just estimates based on the current USD exchange rate with your local currency.
All products are charged in USD at checkout.
You can contact us through our contact page! We will be happy to assist you.